Refund Policy

1. Introduction

This Refund Policy explains when you can get your money back for Flight Weasel Premium (€5 per month, including VAT). Our basic plan is free, so there is nothing to refund there.

Premium payments are handled by Stripe's Managed Payments service. Stripe's affiliate Sold through Link, LLC ("Link") is the merchant of record: it takes your payment and pays out every refund, to the payment method you used. Link's own refund policy (part of the Sold through Link Terms) also applies, and where it gives you more than this policy, it applies instead.

2. Your 14-Day Right of Withdrawal

If you are a consumer in the EU or the UK, you can withdraw from your Premium subscription within 14 days of the day you subscribe, without giving a reason. This applies when you start a subscription (including when you subscribe again after an earlier one ended), not to its monthly renewals.

Premium starts as soon as you subscribe, because you ask us to start it straight away. You still keep your right of withdrawal: if you withdraw within the 14 days, you get a full refund of your first payment.

To withdraw, use either of these:

1. An email to support@flightweasel.com saying that you withdraw from your Flight Weasel Premium subscription, with your account email address and the date you subscribed.
2. A request to Link support, giving "cooling off period" as the reason. Link refunds your payment but doesn't cancel the subscription, so please also cancel it (see below).

It's enough to send your withdrawal before the 14 days are over. If you email us, we reply to confirm we received it and cancel your subscription. Premium ends straight away, and the refund is made within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. If you go through Link support instead, also cancel with Manage membership on our Premium page or in your Link account at link.com (or tell us), so you aren't charged again.

Because you get your payment back, the Premium search dates go too: when we cancel, your balance goes back to what you had before subscribing (or stays as it is, if it's already lower).

3. Cancelling Premium

You can cancel at any time with Manage membership on our Premium page. Cancelling stops future payments, and you keep Premium until the end of the month you have paid for. Outside the withdrawal period, cancelling does not refund the current month, and we don't give partial refunds for unused days or search dates, except in the cases in section 4.

4. Other Refunds

We also refund:

• Charges made in error, such as a duplicate charge or a charge after you cancelled: the incorrect charge, in full.
• A month in which Premium didn't work as described and we couldn't fix it within a reasonable time: in full or in part, depending on how much of the month was affected.
• The unused part of your current month if we close your account for a reason other than a breach of our Terms.

Link may also refund a purchase within 60 days under its own refund policy. None of this affects your statutory rights as a consumer.

5. What We Can't Refund

• Flights, booking fees, or other charges paid to airlines, travel agencies, or booking sites. We never take these payments, so please contact them.
• The rest of a month after you cancel, outside the withdrawal period and the cases in section 4.

6. How to Request a Refund

To request a refund, please:

1. Contact us at support@flightweasel.com, or Link support as above
2. Include your account email and the date of the charge
3. Tell us briefly what went wrong (not needed for a withdrawal)
4. We will reply within 2 business days

7. Refund Processing Time

Refunds go back to the payment method you used. Once issued, they usually appear within 5-10 business days, depending on your bank or card provider. If you paid in a currency other than euro, the refund uses the same exchange rate as your payment.

8. Payment Disputes

Please contact us or Link support before disputing a charge with your bank or card company; that is usually the fastest way to a refund. If you open a dispute, it is handled by Stripe through your bank's process, and we can't also refund the same charge directly.

9. Changes to This Policy

We may update this Refund Policy, for example when the law or our payment setup changes. Changes are posted on this page with a new "Last updated" date. They never apply to payments made before the change, and we'll email Premium members before a change that affects them.

10. Contact Information

If you have questions about this refund policy or need to request a refund, please contact us at: